Customer Voices from October — Sweet Moments at ROKKATEI
Every day, we do our best to make ROKKATEI a welcoming place where everyone can enjoy shopping and spending time.
Hearing what our customers think about our sweets, our store, and the little moments they experience during their visits means so much to our team.
Today, we'd like to share a few lovely messages we received from our customers in October, along with some personal notes from our staff.
1. A Perfect Pairing — MARUSEI BUTTER COOKIE SANDWICH & Coffee
Customer Review:
"The store is clean, beautiful, and the marusei butter cookie sandwich tastes incredible with coffee. The pairing of white chocolate and raisin works incredibly well in a sandwich cookie. Elegant and delectable."
A Note from Sofia, Our Staff Member
Thank you so much for your lovely review!
We're delighted that you enjoyed our signature MARUSEI BUTTER COOKIE SANDWICH with a freshly brewed cup of coffee.
Our butter sandwich contains raisins, which aren't everyone's favorite, so it makes us especially happy to hear how much you enjoyed the combination!
At our store, you can purchase many of our sweets individually, making it easy to stop by whenever you're craving a little something sweet.
Our ROKKATEI ORIGINAL BLEND COFFEE was specially created to pair beautifully with our sweets. We also have tables where you can sit, relax, and enjoy a little coffee break.
We hope you'll stop by again whenever you need a sweet moment during your shopping day!
2. Little Acts of Kindness Make a Big Difference
Customer Review:
"What a wonderful experience at Rokkatei! The sweets were delicious, but what really made our visit special was the exceptional service from Tommie.
From the moment we walked in, she warmly welcomed us and offered us samples to try. After I purchased two small cookies and sat down to enjoy them, she thoughtfully came over with scissors and helped cut the packaging so they would be easier for me to eat. She even brought us two cups of water without us having to ask!
What impressed me most was that Rokkatei is a no-tipping establishment, yet Tommie went above and beyond to make us feel welcome and cared for. Her kindness, warmth, and genuine hospitality made such a lasting impression.
It’s these little thoughtful gestures that turn a simple visit into a memorable experience. Thank you, Tommie! We will definitely be back! ❤️"
A Note from Tommie, Our Staff Member
Thank you so much for your incredibly kind words!
Our goal is to make ROKKATEI a place where everyone feels welcome and comfortable, just like visiting a familiar neighborhood shop.
It was a busy time when you visited, and I was a little worried about whether everyone was having a comfortable experience. Reading your thoughtful review truly made my day!
We'll continue doing our best to make every visit a pleasant and memorable one.
I look forward to welcoming you back again soon!
3. A Sweet Start to the Day — Free Morning Treats
Customer Review:
"I had stopped by to buy a few gifts and the staff were very kind and helpful during my short stop at their store. I stopped in during their free hot coffee and mini madeleine hours so I had a nice morning treat while I made my selections. It's a nice small store with specialty goods, I would recommend stopping by if you have a chance."
A Note from Tommie, Our Staff Member
Thank you for choosing ROKKATEI to find gifts for your loved ones!
We're so happy that you enjoyed a little morning treat while shopping with us.
We offer Free Morning Treats, including hot coffee and mini madeleines, Monday through Thursday from opening until noon.
It's our little way of making your morning a bit sweeter.
We hope you'll visit us again whenever you're in the neighborhood!
A Little Look Back at October
We've put together a short Instagram Reel featuring moments from our store in October, including photos of our wonderful customers and everyday scenes from ROKKATEI.
We hope it gives you a little glimpse of the warm and friendly atmosphere we love sharing with everyone.
Whether you're enjoying a sweet treat, sharing a cup of coffee, or simply chatting with our staff, we hope every visit brings a little happiness to your day.
Thank you to everyone who has visited us and shared their kind words. Your support means so much to our entire team.
We look forward to welcoming you again soon. Please feel free to stop by anytime!